Returns Policy

Returns Policy

At Bullyproof, we want your experience with us to be as stress free and pleasant as possible - which is why we have made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we will do everything we can to make things right again.

For further peace of mind, we also include our Bullyproof Guarantee on most items. Jump over here to find out more.

Before you read on, we recommend you hop on over to our Frequently Asked Questions - your question may have been answered over there.

Please note: We cannot issue credits or refunds unless you have first contacted a Bullyproof representative, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions

  • We accept returns for up to 21 days from purchase, providing it is unopened and in original condition (including packaging).

  • Opened but unused items may be accepted for a 50% refund. Please discuss with a Bullyproof representative as individual cases may vary.
  • Items returned after 21 days may not qualify for a refund, or may incur an extra restocking fee.

  • You can return your order for a refund, exchange or store credit.

  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers and post, it may cost more to send an item back to us than us shipping it out to you.

  • A Bullyproof representative must be contacted before returning goods. We can only offer refunds when we have provided you with the relevant return number and address.

  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

  • Buyer pays Return postage for items being returned or exchanged.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to bullyproofpetmerch@gmail.com, include your invoice number and name, and we will work with you to resolve the issue.